FAQ

Do you have a cancellation policy?

Cancellations within 48 hours are subject to a fee 50% of the service total. No show fee is the same, and may result in being blocked from bookng. Repeated cancellations may result in being required to place a non refundable deposit before booking.

What if I'm going to be late?

A late fee is applied after 15 minutes and may result in a shortened service such as no blow dry, or even a cancellation fee and needing to reschedule. I always do my best to stay on schedule as well and will always contact you if I'm a bit behind; I respect your time too!

Is it true dirty hair is best for color?

This is a long perpetrated myth. Two day hair is usually fine, but excess product build up and oils actually prohibit the color from working as effectively-especially ammonia free color like I use.

Why do your prices say "starting at"?

Each service includes a standard amount of time and/or product. This can go up based on hair length and density, as well as extra time needed to complete the service.

Can I work or have a silent appointment?

Most definitely! We have free wi-fi for you to enjoy! I completely understand that you may need to work, or only get a little quiet time to yourself to relax and decompress.

How do I know what to book?

I have a service menu you can check out. If you are still unsure, never hesitate to contact me! It's important to me that we're on the same page and have enough time together.

What is your re-do policy?

If you are ever unhappy, let me know within 7 days and I am happy to make adjustments so that you are satisfied. Due to the artistic nature of my services, I do not ever offer refunds.

Please note that a re-do is different than not liking something on yourself even though it was delivered as promised and agreed upon, or changing your mind.

Do you offer discounts or specials?

I have a referral program for my loyal guests. I occasionally do fun little things during the holidays.